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Frequently Asked Questions

Ordering

How do I change an order?

What payment methods do you accept?

How secure is the order form?

How do I change or cancel an order?

How do I track my order?

Shipping

When will my order be processed?

Which shipping carriers do you use?

Will I be charged with custom duties and fees?

How do I get free shipping?

Return Policy

How do I return an item?

Will I have to pay the shipping fee for return orders?

What if the item ordered is defective, incorrect or damaged?

How long does the returns process take?

When will I receive my refund?

Will I be charged a re-stocking fee?