Customer satisfaction is our top priority and orders will be eligible for refunds under the following conditions:
NOTE: We cannot accept returns for personal items including underwear, lingerie, pillows, apparel, skin care or makeup due to hygiene reasons and safety of COVID.
Lost In Transit
If your order is still in transit and it has exceeded 8 weeks, your order may be lost in transit by the shipping carrier. Contact us after 8 weeks from the ship date to receive a full refund.
If your product has arrived damaged as a result of mishandling by the shipping carriers you must contact us within 24 hours of delivery to receive a partial refund. To be eligible, a photo must be provided as proof.
We monitor the production of our products to ensure strict quality control. However, if your item has a defect that prevents it from working correctly, you may be entitled to a refund if submitted within 30 days of delivery. Please contact us with photo/video proof to process your refund.
Products under any kind of wear or tear, or from improper use, will not qualify for a refund.
Wrong Item Shipped
If you have received an incorrect item, please contact our support team with photo evidence. Full refunds will be issued upon further investigation.
Product Not As Described
If you are not satisfied with the item you ordered, you may be eligible for a refund if a request is submitted within 3 days of delivery. Returns will be subject to a 15% restocking fee and the restocking fee will be deducted from your total refunded amount.
To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.
Refunds will be credited back to your original payment method. Please contact your bank to find out how long it takes for refunds to be posted.
Refunds can only be honored if you qualify for the terms outlined above. If you agree to the terms, please fill out this form to submit your return claim: